No two customers are alike – especially with local authorities requesting differing levels of compliance across the UK. Our mission is to fully understand your prime aims and objectives so that you get the service package and support that you are looking for.
Five Star Service
Our service promise to you
Keeping all of your information in our secure cutting-edge in-house systems allows any member of our team to instantly review your job or account details – making it easy anytime you want to talk to us.
Proud of being a one-stop-shop, we aim to provide you a one-call resolution. If we don’t have the answer to your question our team will always get back with an answer the same day.
Everyone at ATSPACE, from the MD to the engineering and customer service teams, plays a pivotal role in delivering our services. Therefore we feel it’s important to invest in our team. With regular customer service training and one-to-one mentoring – we aim to keep our staff happy – so that they are happy when they’re talking to you.
Even with the best of intentions sometimes things can go wrong. So, if at any time, ATSPACE have provided a service you are not happy with – please let us know immediately. Our staff are trained to listen, understand the problem and ensure that it gets resolved to your satisfaction. Rest assured that we will do everything in our power in order to put a smile back on your face.
When you become involved with ATSPACE we promise to stay in touch and keep you informed on progress – every step of the way! From initial enquiry through to quotation, job execution, invoicing and certification – we aim to keep you fully updated and in touch via conversation and email, whichever is most convenient. Negotiating your way through the maze of building compliance can often be tricky – so you’re welcome, at any stage, to contact our team whatever your query may be.
Our service agreement is a service partnership, and our promise that you will always receive the highest level of service from our staff. From a step-by-step process for the less experienced self-builder, through to fully project managed Air Testing of 100+ dwellings for national construction companies – each of our customers receive a tailor-made level of service as promised.
‘If a job’s worth doing it’s worth doing well!’ We’re committed to that, but equally if we promise something for you, then it will be done. If there’s something that we can’t do we’ll let you know, we certainly don’t want to raise expectations and let you down. Delivering on our promise so that you pass on a good word to others is how we like to work.